Improving quality service

atelier

Participants pay keen attention during the kick off of the seminar

UDs organises capacity reinforcement seminar 

Dschang-SIC /UDs-3/05/17. In a bid to improving quality service at the University of Dschang, the institution in collaboration with the Malcom Davy partners organized a 2 day training seminar under the patronage of the Vice Chancellor of the University, Prof Tsafack Roger Nanfosso.  This seminar is aimed at improving the service delivery of over 145 staff made up off office assistants, secretaries of directorates, liaison officers (communicators; mail service, Protocol and public relations), stores accountants and drivers. It is worth noting that this seminar is the second of its kind organized by the Nanfosso’s administration which is geared towards implementing the new governance and encouraging social dialogue as well as better service delivery.

The occasion which took place at the Amphi 1000 of the university at 11.30 am was kick started by the Head of Administrative Personnel, Mr Germain Meli who highlighted in his speech that the seminar was valuable coming after the just celebrated  International Labour Day. He applauded the work carried out so far by the selected services encouraging them to continue in thesame light. Mr Meli encouraged participants to perform better in their various service delivery functions. The  Registrar of the University ,Prof Abollo Edande in her presentation highlighted the need for such a seminar and emphasized it was a platform to encourage social dialogue, given the fact that the forum  was  aimed at inculcating the spirit of punctuality; steadfastness; assiduity; courtesy through the exposes and presentation of the highly profiled consultants and experts of Malcom Davy. The Registrar called on staff to sieze the opportunity to learn to put into practice what was gathered during the seminar as it would improve on the image of the institution at the national and international scene. The Vice Chancellor during his launching speech called on staff to exploit the opportunity as he thanked the registrar and experts for their impute during the workshop. He highlighted that a pedagogic seminar was earlier organized for the academic staff all in a bid to improve academic prowess. The first phase of the seminar ended with exposes on the Elements of Administrative Ethics and Deontology by the experts as well as the Communication by institutions of Higher learning: the case of the University of Dschang by the Chief of Service for Information and Communication, Dr Djimeli.

The staff were then divided into different workshop groups where exchange sessions as well as support material were shared by the experts. The activities of the 2nd day rounded up the two day seminar to the satisfaction of management and staff. At the end of the seminar attestations were handed to the participants by the Vice Chancellor.  He charged them to adequately educate themselves on the appropriate text, decisions on the functioning of the institution while assuring them of his continuous support for capacity reinforcement of staff of the university. This is indeed a step in the right direction for better service delivery in this prestigious institution./

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